Corporate Services

Supporting Effective Municipal Governance

The Directorate is responsible for the provision of strategic Governance Support and Institutional services to enable the Municipality to function effectively, lawfully and efficiently.

The Directorate provides core Corporate Governance, Council Secretarial Support, Human Resources, Records Management, Information Communication Technology (ICT) and Communication services across the Municipality.

Core Function

To ensure the provision of effective, efficient and compliant corporate governance, administrative support and institutional management services to Council, the Municipal Manager and the Administration.

Governance, Council & Committee Secretariat

Secretariat services to Council, Executive Committee and Committees
Coordination and facilitation of submission of reports to Council and Committees
Preparation, recording and safekeeping of agendas, minutes and resolutions
Monitoring and tracking implementation of Council resolutions
Custodianship and implementation support of Standing Rules and Orders
Protocol and auxiliary administrative services
Printing and document production services

Administration & Facilities Management

Reception and front-office services
Switchboard
Management and coordination of Urban / Community Halls
Auxiliary administrative support services
Facilities coordination and office support services

Records Management, Registry & Archives

Management, control and safekeeping of all official municipal records.

Registry and document management services
Archives administration and compliance with records retention legislation
Postal and messenger services
Information governance and access control

Human Resources Management

Recruitment and Selection processes
Personnel records management and HR information systems
Leave administration and conditions of service administration
Job evaluation facilitation
Organisational design
Labour relations and Employee relations management
Skills development, training and workplace skills planning
Employee wellness, Employee Assistance Programme (EAP) and health promotion
Occupational Health and Safety compliance and coordination

Information Communication Technology (ICT)

Infrastructure Management

Planning, installing and maintaining hardware, computers, servers, printers and network infrastructure.

Systems and Applications Support

Managing, upgrading and supporting municipal business systems, ERP systems, financial software and the electricity vending system.

Cybersecurity and Data Protection

Implementing firewalls, anti-virus systems, backups, access control and disaster recovery planning.

User Support and Administration

Providing helpdesk services, managing user accounts, email addresses and repairing IT equipment.

ICT Governance and Policy

Developing, reviewing and enforcing IT policies and managing service provider contracts.

Website and Information Management

Maintaining the municipal website and supporting compliance with reporting requirements such as Section 71 and 75 of the MFMA.

Procurement

Acquiring ICT equipment and software on behalf of municipal departments.

Communications

Internal and external communications management
Media liaison and stakeholder engagement
Branding, corporate identity and reputation management
Protocol services and official events coordination

Corporate Services

Supporting Effective Municipal Governance

Core Service Areas